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CRM

1iCT can assist your organisation with a well designed CRM solution, which includes the following characteristics:

- Relationship Management - A customer focused function, providing service response, based on customer input, customised solutions to customers requirements, online communications with customer and service centres that assist customers with their queries and resolution.

- Opportunity Management - This function will assist your organisation to implement a forecasting model, with legacy sales history, sales projectino data and analytics to manage unpredictable business expectations, growth and demand.

- Sales Force Automation
 - This function will assist your organisation to implement sales marketing analysis, automation and tracking of customer accounts and сoordinate sales, marketing, call centers, and retail outlets.

Technology - The utilisation of "best of breed' and appropriate technolgies to deliver your organisation's business objectives and ROI.

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