1iCT can assist your organisation with a well designed CRM solution, which includes the following characteristics:
- Relationship Management - A customer focused function, providing service response, based on customer input, customised solutions to customers requirements, online communications with customer and service centres that assist customers with their queries and resolution.
- Opportunity Management - This function will assist your organisation to implement a forecasting model, with legacy sales history, sales projectino data and analytics to manage unpredictable business expectations, growth and demand.
- Sales Force Automation - This function will assist your organisation to implement sales marketing analysis, automation and tracking of customer accounts and сoordinate sales, marketing, call centers, and retail outlets.
- Technology - The utilisation of "best of breed' and appropriate technolgies to deliver your organisation's business objectives and ROI.
Copyright © 1ICT Pty Ltd